Integration Architect

Location: Remote (US & CA time zones preferred)
Reports to: CTO

🧩 The Role

We are seeking a highly specialized and technically proficient Integration Architect to drive the success, adoption, and expansion of our asset operations platform within our most critical Enterprise customers.

This is a high-impact, individual contributor role reporting to the CTO. The role sits at the intersection of Sales, Product, Engineering, and Customer Experience, acting as the technical authority for complex enterprise implementations.

You will be the technical and strategic anchor for our largest customers, responsible for architecting, building, deploying, validating, and scaling integrations that deliver measurable business value. This role owns the technical integrity of integrations from pre-sale scoping through post-sale execution and long-term optimization.

🛠️ What You’ll Do

Technical Architecture, Integration & Delivery

Design and Build Integrations: Architect, develop, and deploy custom integrations using APIs, workflow orchestration, and automation tools to solve complex customer requirements.

Custom Solution Development: Translate complex operational and technical requirements into scalable, maintainable integration solutions.

API & System Integration: Design and implement deep integrations with customer systems such as ERP, Asset Management, ITSM, and other enterprise platforms.

Workflow Orchestration: Build and optimize workflows across systems, ensuring reliability, performance, and long-term maintainability.

Quality, Validation & Testing

Validate data flows, integration logic, and transformations to ensure accuracy and reliability

Implement error handling, monitoring, and edge-case handling

Test integrations end-to-end before and after deployment to ensure production readiness

Strategic Customer Engagement & Commercial Success

Enterprise Customer Ownership: Act as the primary technical partner for assigned enterprise customers, ensuring integrations support both current needs and future growth.

Implementation Success: Own the technical execution of enterprise implementations post-sale, ensuring delivery aligns with the agreed-upon Statement of Work (SOW).

Sales Alignment & SOW Governance:
Partner with Sales and Customer Experience during pre-sale and scoping
Define, review, and formally approve technical SOWs to ensure feasibility, clarity, and delivery confidence prior to contract signature

Expansion & Value Creation: Identify opportunities for deeper integrations, new workflows, advanced reporting, and increased platform adoption within enterprise accounts.

Enterprise Insights: Deliver customized reporting, data insights, and integration-driven optimizations that unlock additional customer value.

Cross-Functional Leadership & Enablement

Product & Engineering Liaison: Serve as the bridge between customers and internal teams, coordinating with Product and Engineering to remove blockers and influence roadmap decisions.

Standardization & Knowledge Transfer:
Capture learnings from enterprise implementations
Contribute to standardized use cases, integration patterns, and implementation playbooks
Help raise the overall technical maturity of enterprise delivery

🧠 Skills & Experience

Technical Skills

Strong experience designing and building workflows in automation platforms and low-code environments

Proficiency with REST APIs, including authentication methods, debugging, and troubleshooting

Comfort working with JSON, data mapping, and transformation logic

Basic working knowledge of JavaScript or Python for scripting, validation, or custom logic

Experience designing reliable integrations with robust error handling and monitoring

Product & Delivery Skills

Ability to break down complex systems and processes into scalable, maintainable solutions

Experience leading technical discovery, gathering requirements, and documenting workflows and architectures

Strong understanding of delivery best practices for enterprise implementations

Detail-oriented mindset with a focus on quality, testing, and long-term reliability

Customer & Communication Skills

Comfortable leading customer-facing technical conversations with both technical and non-technical stakeholders

Ability to clearly explain architecture decisions, tradeoffs, and constraints

Proven experience collaborating cross-functionally with Product, Engineering, Customer Experience, and Sales

Confident communicator with the ability to engage senior technical leaders and executive stakeholders

🌟 About You

Senior-Level Experience: 4+ years in a senior technical integration, solutions architecture, professional services, or consulting role within a SaaS environment

Enterprise-Focused: Proven experience working with large, complex enterprise customers and long implementation cycles

Technical Problem Solver & Systems Thinker:
You naturally think in systems, data flows, and dependencies
You enjoy diagnosing root causes, designing resilient solutions, and anticipating edge cases

Commercially Aware: Comfortable balancing technical excellence with commercial realities, scope control, and delivery commitments

Customer-Driven: Motivated by customer outcomes and long-term success, not just implementation completion